Refunds- Travel vouchers

Refunds or travel voucher on tickets, options or other services... Here's everything you need to know! Requesting a refund or a travel voucher online is quick and easy, and saves you time.

If you wish to request a refund for a ticket purchased at a travel agency, please contact your travel agency first. They have all the information necessary to process your refund. In case of any difficulties, our customer service remains at your disposal. You can reach them from the Contact Us page.

Request a travel voucher or a refund

To receive your travel voucher or refund as quick as possible, you can make your request in the My Bookings section of our website: Request a travel voucher or refund If a refund is not available to you in the My Bookings section of our website, please complete our refund request form instead: Complete refund request form Did you already receive a travel voucher and would like to have it refunded? You can make your request in the My Bookings section of our website: Request the refund of a travel voucher If your request concerns a Flying Blue reward ticket, please contact Flying Blue customer service. Due to a large number of requests, our processing time currently takes several weeks. We thank you for your understanding.

FAQ on travel vouchers

Access to the FAQ

Did you take out cancelation insurance?

If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz.

Make a claim

Did you take an option?

Please note: the paid options are refundable Under certain conditions only. Before asking for a refund, please check the conditions of your paid option:

General conditions of sale for a "Menu A La Carte"

General conditions of sale for a Seat option

General conditions of sale for a Lounge option

General conditions of sale for an Upgrade option

Request a refund for your Meal option

Request a refund for your Seat option

Request a refund for your Wi-Fi option

Request a refund for your Lounge option

Request a refund for your Upgrade option

Did you also book a hotel, a car or any activity?

We recommend you contact your service provider before submitting your refund request online. You can find their contact details in your booking confirmation e-mail.