By your side on social media

Contact our customer service on social media

Chat with #AirFrance on WhatsApp and Messenger!

Need help? Contact us using your favorite messaging service via the Support page. Discover all the official Air France social media platforms in the Follow us section.

No matter where you are, customer service is right around the corner

We answer all your questions on the following platforms.

Please make sure to only share sensitive information via private message (booking reference, Flying Blue number...).

Our answers to your questions

Why should I chat with you rather than call you?

Our bots provide immediate responses. If they don't have the answer, they will transfer your request to an agent for faster service.

Can I use any messaging service abroad?

Yes, all you need is an internet connection. You can chat with us anytime, anywhere.

I didn't book a flight yet, can I still use your messaging service?

Yes! You can ask us anything you like. We will answer you regardless of whether you have a booking or not.

Which platforms is Air France on?

We are active on most messaging and social media platforims in your country or region. For a list of the ones you can use to contact us, go to our Support or Follow us pages.

I received messages from Air France inviting me to enter to win free plane tickets. Is this an official communication?

Occasionally, we organize competitions inviting you to win plane tickets, particularly during events or anniversaries. Beware of phishing attempts. Ensure that these messages come from a verified account (with the green badge on WhatsApp, for example) or from one of our official email addresses, which you can consult via the link below.